🎯 Goal: Know buyers have rights (accurate, safe goods, returns when faulty) and how to complain politely and correctly.
Consumers have rights: accurate, safe goods, and returns/warranty when faulty. Keep the receipt to complain.
Let’s explore
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Basic rights: accurate, safe goods, returns when faulty.
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Keep the receipt as proof when complaining.
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Complain politely and to the right place (shop, hotline, consumer agency).
Practice activity
📦 You buy a new toy but it is broken at home — what do you do?
Worked example: You buy a toy but it is broken at home. You keep the receipt, take it back, and politely say “It is faulty, I’d like an exchange.” The shop swaps it — that is your buyer right.
Quick quiz
1. Consumers have the right to?
→ Accurate, safe goods, returns when faulty
2. To complain you should keep?
→ The receipt
3. Bought a faulty item, you should?
→ Complain politely, ask for a return
4. Complaints should be made?
→ To the right place (shop, hotline, agency)
5. The shop exchanging a faulty item is?
→ Respecting buyer rights
🎯 Real-life mission
Find out what you can do if you buy a faulty product (consumer rights).